Returns & Exchanges

At Maddy Custom, we want you to love your personalized fashion; if you are not completely satisfied, we offer a 30-day return window for all eligible items. Please note that custom-tailored pieces are subject to specific review to ensure the highest quality standards are met.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Return Label

  Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging, ensuring all tags are attached, and drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.