Frequently Asked Questions
Everything you need to know about your custom fashion experience.
How long does it take to process my custom order?
Since each piece is handcrafted specifically for you, please allow 7-10 business days for production before your order is shipped.
Can I return a custom-made item?
Because custom items are tailored to your specific requirements, we do not accept returns unless the product arrives damaged or features a manufacturing defect.
What shipping methods do you offer?
We offer standard and expedited shipping worldwide. Delivery times vary by location, typically ranging from 3-5 business days for domestic orders after production.
How do I ensure I choose the right size?
We provide a detailed sizing guide on every product page. We recommend measuring yourself carefully as custom items cannot be exchanged for size issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I make changes to my design after placing an order?
Changes can only be made within 12 hours of placing your order. After this window, our artisans begin the production process and the design is finalized.